@cynjut wrote:
Holy crap! Really?
How important is your secretary? Image may be NSFW.
Clik here to view.If it was me, I'd set up your environment this way:
1) Add a Do Not Distrub setting on her phone.
2) Add a Find Me/Follow Me option that rings a couple of phones.
3) Put everyone in the same "Pickup Group" as the secretary and, when the phone rings, give them a button to pick up her phone from the network.Other ways to handle it are:
- Set up an IVR that she can enable with DND that allows the customer to self direct their call down to a department and ring the phones in that department.
- Drop them into a company directory and let them go by name.
- Assign people to be her backup and ring their phones from the ring group.There are LOTS of ways to handle what you're trying to do that doesn't involve giving everyone in the place "Quasimodo Syndrome". Image may be NSFW.
Clik here to view.
