@marcm wrote:
I was initially asked to reproduce exactly what the old PBX was doing. Very clear users request.
Currently, every incoming call is "filtered" and going to the secretary (a ring group of 2 extensions actually), then forwarded internally "manually". 2 secretaries (the 2 extensions) covering 12 hours.
Only after they both have left, anyone still in the office should kindly answer incoming calls.
That was the request.Your answers are clearly of big help. Thanks a lot.
The IVR route seems logical (at least very very common, even if I personnaly don't like to loose time in press 1, press 2, and I agree with the user request: "customers calls should not be lost because of a boring procedure"). I will any way experiment. And try to convince before trying nested ring groups or queues.
BTW. chars in the ring group are 64 x 3 = 192. far from 255. strange.